Booking Terms and condition
Booking Terms & Conditions
1. Terms of Payment
If you wish to book a place on one of London Gas Training courses, you may do so either by phone, email or in person. Full payment must accompany all applications for the courses. If payment is not paid it must be made in full, 7 working days prior to the start of the course.
As applicable, certification claims will not be processed, or certificates issued until full payment of fees are cleared in our accounts at which time the Internal Verification condition will commence.
Provided that there is an available place on the course, we will email an invoice and the course confirmation letter to you as confirmation of your booking (or, if you do not provide an email address, sent to you by post). This will contain all information regarding the course booked, start dates, payment information. Please read it carefully.
2. Payment of Fees
All course fees are to be paid as per the invoiced instructions.
Balance of payments can be made by cash, credit/debit card or BACS transfer, over the phone or in person.
Prices are inclusive of VAT unless expressed otherwise.
3. Charges for Customer Cancellation of Course (all requests must be made in writing)
When a delegate is unable to attend a booked course and requests a cancellation, the following scale of charges will apply:
- If the cancellation is made more than 15 working days prior to the start of the course(s) a refund less an administration fee (£50 Plus VAT) and any additional fees (examination entries, books supplied etc.) will be returned.
- If the cancellation is made within a period of 15 to 6 working days prior to the start of the course(s) 50% of the course fees along with any additional fees (examination entries, books supplied etc.) are payable.
- If the cancellation is made within a period of 5 working days prior to the start of the course(s) 100% of the course fees along with any additional fees (examination entries, books supplied etc.) are payable.
Where there is any dispute relating to cancellation of courses, the responsibility for supplying proof of cancellation rests with the delegate.
4. Charges for Customer Reschedule of Course
When a customer is unable to attend a booked course and requests a reschedule to an alternative date, the following charges will apply:
- For requests to reschedule a booking received more than 20 working days in advance of the course start date, there will be no charge incurred.
- For requests to reschedule a booking received between 15 and 20 working days in advance of the course start date, there will be a charge of 50% of the value original booking. An invoice for the rescheduling fee will be raised and any outstanding balance on the original invoice must be paid in full.
- For requests to reschedule a booking received less than 15 working days in advance of the course start date, there will be a charge of 100% of the value of the original booking. An invoice for the rescheduling fee will be raised and any outstanding balance on the original invoice must be paid in full.
5. Course Changes For Packages
Should you wish to make any date changes to courses or any course package modules, you will be charged an administration fee of £50 for short courses and £150 for longer courses and packages. All course change requests must be made with a signed letter. Course moves will be made at the discretion of London Gas Training Centre Ltd and can only be made once.
Course moves can only be made if there are more than 14 days before the course start date. Less than 14 days’ notice before the course commences may be too late to make course changes due to class and tutor allocation which will have taken place.
It is your responsibility to provide the right details about you/the student at the time of enrolment. Should you need to amend a name or date of birth after the enrolment has been undertaken, you may incur an administration charge of £50. You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).
6. Rescheduling of Courses (by London Gas Training Centre Ltd)
In exceptional circumstances, London Gas Training Ltd reserves the right to cancel a course and transfer all bookings to a later date. If this is not acceptable to the customer, the booking will be cancelled, and a full refund provided.
7. Changes in Course Content
London Gas Training Centre Ltd reserves the right to change the course(s) content, without prior notice, to accommodate up to the moment information or alternative trainers other than those advertised.
8. Delegate Substitutions
Delegates can be substituted at any time without extra cost, unless costs have already been incurred (e.g. named examination entries, issue of study materials etc.) in which event additional fees, and in some cases late examination entry fees, will be payable.
If you wish to cancel under London Gas Training Centre Ltd cooling off period arrangement, you must cancel within14 days from the date on which you placed your booking.
If you cancel during the 14-day cooling off period, you will receive a full refund, minus an administration fee of £50 for short courses and £150 for longer courses.
If you cancel after your cooling off period has expired, you will not be entitled to any refund of your deposit once paid, a deposit is non-transferrable and non-refundable.
10. Liability for Property
London Gas Training Centre Ltd does not accept responsibility or liability in respect of loss or damage to any property brought to the premises of London Gas Training Centre for a course. The delegate or the delegate’s company should arrange appropriate insurance.
11. Liability for Accidents and Damage
A delegate and/or sponsor shall indemnify London Gas Training Centre for the negligent or criminal damage to premises, or property of London Gas Training Centre in the provision of a course. London Gas Training Centre does not accept liability for damage caused as a result of negligent acts or omissions of London Gas Training Centre, its employees or agents save for its statutory liability for death or personal injury.
12. Liability – Please Read Carefully
London Gas Training Centre total aggregate liability in respect of all causes of action arising out of or in connection with your booking and/or the student’s participation in the course (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the fee paid by you for the course.
London Gas Training Centre Ltd shall not be liable for any claim to the extent that it relates to loss of profits, goodwill, business opportunity or anticipated savings, injury to reputation, wasted management time or indirect, consequential or special loss or damage regardless of the form of action, whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise howsoever arising and regardless of whether London Gas Training Centre Ltd knew or had reason to know of the possibility of the loss or damage in question, and If you are booking on behalf of another person (you are not the student yourself), you acknowledge and agree that any claim that is brought against London Gas Training Centre Ltd for its failure or default must be brought by you, not the student, and that if, despite this, the student brings a claim against London Gas Training Centre Ltd (whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise) you will indemnify London Gas Training Centre Ltd against all losses, damages, claims, costs and expenses (including legal expenses) that it suffers or incurs as a result of that claim, including any amount that may be awarded to the student.
The express terms of this agreement are in lieu of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.
Nothing in this agreement shall limit or exclude London Gas Training Centre Ltd liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and/or for any other loss or damage the exclusion or limitation of which is prohibited by English law.
London Gas Training Centre Ltd, its printers and publishers reserve proprietary rights on all course notes and study material provided for a delegate and no part of the course notes or study material may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or stored in any retrieval system of any nature without the written permission from London Gas Training Centre Ltd, its printers and publishers.
14. No Guarantee of Success
Completion of the course does not guarantee you/the student’s competence to perform work or ability to gain employment in the relevant field and London Gas Training Centre Ltd makes no representation, warranty or guarantee as to such competence or ability. In undertaking any work, you/the student must take care to ensure that the work is within his/her competence and seek further instruction or supervision, if necessary. Any statement made to you by London Gas Training Centre Ltd or its staff regarding the likelihood of obtaining employment and/or you/the students’ potential earnings shall be treated as a matter of opinion and not a representation and shall be non-binding.
15. Internal Verification
We aim to process all assessment paperwork to our awarding organisation at the earliest opportunity. For ACS schemes certification claims will be sent to our Certification Body within 10 working days of assessment completion or final payment of fees.
London Gas Training Centre Ltd will not accept any liability for loss resulting from a delay or refusal of certification by our Certification Body or registration by Gas Safe Register where the operative has failed to provide pre-requisite qualifications/evidence.
16. Disclaimer Regarding Advice Given
All advice given regarding career paths, abilities to join registration bodies, qualification advice or other career opportunities is correct at the point of enquiry. This may be subject to change and is beyond the control of London Gas Training Centre Ltd. London Gas Training Centre Ltd cannot be held responsible for changes to other organisations’ joining requirements or qualification pre-requisites. No refunds will be issued in the event of changes mentioned above.
Any opinions expressed by the course tutor represent his/her own views and not necessarily those of London Gas Training Centre Ltd and London Gas Training Centre Ltd shall have no responsibility for them.
17. General Booking Note
London Gas Training Centre Ltd reserves the right to alter booking arrangements if necessary and has the right to refuse any booking application, at its sole discretion.
The course qualification route booked is the correct route at the time of booking. Qualification routes are subject to change. Should any changes be made by the awarding bodies to qualifications, London Gas Training Centre Ltd will endeavour to change the qualification route; however, London Gas Training Centre Ltd will not be liable to you in any way as a result of such changes. Changes of this nature may affect the duration and cost of the course, which you accept by placing your booking.
All bookings (whether written or verbal) are subject to the above Terms and Conditions and constitute a legally binding contract under English Law.